Frankie Ferrell has managed the UPO front desk since November 2012, assisting SPEA students and parents ever since. He schedules advising appointments, answers general questions, or refers inquiries to the appropriate office to get answers. Before coming to SPEA, he spent a decade in survey research at Indiana University, working on nationwide studies such as the National Survey of Student Engagement and several other social research projects. He is an IU alumnus and military veteran who volunteers at Bloomington’s community radio station, WFHB. Disc golf, reading, and music festivals occupy much of his free time.